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Results Cont'd

Remarkable increase in personnel motivation measured in terms of new ideas put forward and support given to management decisions.
Top management agreement on critical issues and company objectives
Reduced delivery time and increased accuracy.
Increased customer satisfaction. After our intervention, one company received letters from clients congratulating them on their performance. This had never happened before.
Business processes that respect quality requirements
Cooperation between divisions that previously were competing against each other
Personnel trained in :
leadership qualities and abilities
business process improvement and management
quality management
managing the company as a system of processes rather than a group of functions



The Essential Ingredient Consultancy 2002